For product defects:
We will provide technical support and necessary replacement parts to address simple issues. We cover the entire repair fee associated with damages.
For shipping damages:
We will provide all necessary parts and cover the service costs to address damages.
Free Replacement and Return:
Customers can reject a package due to shipping damage or contact customer service for missing or critically damaged parts or other quality-related issues. Our customer service team will assist in arranging free replacement and return.
To initiate a return or exchange, the following conditions must be met:
All returns and refunds must be within 15 days of receiving the smart ring.
Smart rings with over 14 days of total usage cannot be refunded.
The smart ring must be in unused condition, with no wear, dirt, scratches, or signs of use, and must be returned in the original packaging with all included items.
Customers are responsible for non-quality related expenses such as processing fees and freight.
*Please note that minor damage to outer packaging, minor scratches, or wear on the product, and damage to parts after excessive use do not qualify for free replacement or refund.
Non-refundable items include, but are not limited to:
Products from unauthorized dealers.
Man-made damages.
Special orders.
Promotional items or gift cards.
Giveaways or freebies.
All accessories other than smart rings.
To be eligible for a return, the item must be unused and in its original condition, with the original packaging and proof of purchase.
Once we receive and inspect the returned product(s) to confirm they meet our return conditions, we will deduct any applicable fees and issue the refund to the original payment method.
Customers are advised to check with their credit card company or bank if the refund has not been posted to their account within two days of issuance. Delays may occur due to different fund transfer procedures. Please contact us for further assistance.
